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Return Policy

We want you to be totally satisfied with your order. Should a product not work out for you we want to make sure the return is as easy as possible.
Please note we have tried to represent the shades as accurately as possible. However the actual colors you will see depend on your monitor.

 

ONLINE PURCHASE RETURN

If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. 

Refunds will be credited to the original credit card use for payment. Sales items are not eligible for return.

 

RETURNS OVER 30 DAYS

Returns received over 30 days after the shipment date will not be processed.

 

DEFECTIVE/INCORRECT ITEMS

Please call Customer Service , Monday through Friday, from 08:00 AM to 5:00 PM Pacific Time (excluding holidays) to schedule a replacement.

 

STEPS 1, 2 & 3

We cannot take returns on overly used products or products not bought online at TeeezCosmetics.com. To return items to TeeezCosmetics.com, please follow these simple steps:

 

STEP 1

Complete the "Return form" enclosed in your original order and place it inside the return package. Pack and seal your return merchandise securely (if possible in the original package).

 

STEP 2

Affix the Return Label provided to the outside of your return package. We recommend shipping your return with a service that provides tracking and insurance as we are not responsible for any packages lost in transit. All returns should be mailed to:
On Air Direct Inc.
Tri-County Commerce Park
1000 Armand Hammer Blvd.
Pottstown PA 19464
Building D-2, Docks 76-79
We recommend shipping your return with a service that provides tracking and/or insurance as we are not responsible for any packages lost in transit.

STEP 3

Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited.
Please note only products purchased at TeeezCosmetics.com may be returned for a refund. All items purchased through our retail partners should be returned to the retailer from which the product was purchased in accordance with their return policies.

 

QUESTIONS OR COMMENTS

Please feel free to contact us via email at info@teeezcosmetics.com or phone T. +1-844337-7259.

You can also tweet at our customer service twitter account @TeeezHelp 24/7!

Monday through Friday rom 08:00 AM to 5:00 PM Pacific Time (excluding holidays) if you have any questions or need help.